# Contact Support

Need assistance or have questions about the Solution Explorer? Our support team is here to help!

Checkout our dedicated FAQ page to troubleshoot some of your questions:

{% content-ref url="/pages/Y4K2VInNHGgxgWHyMU1U" %}
[FAQs](/resources/additional-resources/faqs.md)
{% endcontent-ref %}

#### **Can't find an answer to your question? Here's How to Reach Us**

For any inquiries, technical issues, or general assistance, you can contact us directly via email at:

📧 [**supporters@solarimpulse.com**](mailto:supporters@solarimpulse.com)

***

**What Can We Help With?**

* Technical issues or bugs
* Questions about using the Solution Explorer
* Feedback on features or functionality
* Assistance with submitting or exploring solutions

#### **Response Time**

Our support team aims to respond to all inquiries within **5 business days**. For urgent issues, please provide detailed information in your email to help us address your concern as quickly as possible.

Thank you for reaching out, and we’ll do our best to assist you!

#### **Provide a feedback or report a Bug**

Alternatively, you can provide a feedback or notify our team of a bug on the platform using the following links

{% content-ref url="/pages/SbFTIUrPAPWakytdw7CP" %}
[Report a bug](/resources/additional-resources/report-a-bug.md)
{% endcontent-ref %}

{% content-ref url="/pages/iL8VeLDLHcD5eNYzyQPA" %}
[Submit Feedback](/resources/additional-resources/feedback.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://solutions-explorer.gitbook.io/resources/additional-resources/contact-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.